Privacy Policy

1. Introduction

Florida Build Group ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website floridabuildgroup.com (the "Site") or use our services.

This Privacy Policy complies with Florida state laws, including the Florida Information Protection Act (FIPA), and federal laws including the California Consumer Privacy Act (CCPA) principles and applicable regulations.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Request a free inspection or estimate
• Fill out contact forms on our Site
• Subscribe to our newsletter or communications
• Contact us via email or phone
• Enter into a service agreement with us

The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, type of service needed, project details
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Correspondence with us, feedback, and inquiries

2.2 Automatic Information Collection

When you visit our Site, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies (see Section 6)
• Location Data: Approximate geographic location based on IP address

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Services

• Process and respond to your inspection requests and inquiries
• Schedule appointments and inspections
• Provide estimates and quotes
• Perform painting and related services
• Send service-related communications

3.2 Business Operations

• Process payments and manage billing
• Maintain customer records and service history
• Provide customer support
• Improve our services and Site functionality
• Conduct internal business analysis

3.3 Marketing and Communications

• Send promotional materials and special offers (with your consent)
• Provide information about our services
• Conduct customer satisfaction surveys
• Send newsletters and updates

3.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, security threats, and illegal activities
• Enforce our Terms of Service and other agreements
• Resolve disputes and address complaints

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• CRM and lead management (Bitrix24)
• Payment processing
• Website hosting and maintenance
• Marketing and email services
• Analytics and tracking services (Facebook Pixel, Google Analytics)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or law enforcement requests
• Protection of our rights, property, or safety
• Protection of customers or the public

4.3 Business Transfers

If Florida Build Group is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection
• Third-party security audits

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our Site. We use cookies and similar tracking technologies to enhance your experience and collect information about usage patterns.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our Site (Google Analytics)
• Marketing Cookies: Track effectiveness of our advertising campaigns (Facebook Pixel)
• Functional Cookies: Remember your preferences and settings

6.3 Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect Site functionality and your user experience.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal information we hold
• Receive your data in a portable format

7.2 Correction and Update

• Request correction of inaccurate information
• Update your contact details and preferences

7.3 Deletion

• Request deletion of your personal information
• Right to be forgotten (subject to legal retention requirements)

7.4 Opt-Out

• Unsubscribe from marketing emails (link provided in each email)
• Opt out of data sale (we do not sell personal data)
• Object to certain processing activities

7.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 12.

8. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we use include:

• Bitrix24 CRM: For lead management and customer relationship management
• Facebook Pixel: For advertising and analytics
• Google Analytics: For website traffic analysis (if applicable)
• Payment Processors: For secure payment processing

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods depend on:

• Duration of our business relationship
• Legal, regulatory, or contractual obligations
• Dispute resolution and legal defense needs
• Applicable statutes of limitations

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our Site
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our Site or services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

13. Florida-Specific Provisions

Florida Information Protection Act (FIPA): In the event of a data breach involving your personal information, we will notify you in accordance with Florida Statutes § 501.171, which requires notification to affected individuals without unreasonable delay.

Florida Telemarketing Act: If you are a Florida resident, you have the right to opt out of telephone marketing calls. We comply with Florida's Do Not Call requirements and will honor your request to be removed from our calling lists.

14. Consent

By using our Site and services, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

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© 2026 Florida Build Group. All rights reserved.
This Privacy Policy is effective as of January 17, 2026.